Politica di sostenibilità

1. Commitment to Sustainability

Store management is committed to promoting sustainable development through responsible environmental, social and economic practices.

We recognise the importance of reducing the environmental impact of our activities and contributing to a more conscious and lasting consumption model, in compliance with current Italian legislation.

2. Materials and Product Selection

When selecting furnishing products, particular attention is paid to the quality, durability and safety of the materials used.

We favour the use of resistant materials and solutions designed to ensure a long product life, contributing to waste reduction and limiting frequent replacement of items.

Whenever possible, we collaborate with suppliers who adopt responsible production processes and comply with applicable environmental standards.

3. Packaging and Logistics

We are committed to optimising packaging to reduce material consumption and limit waste.

Packaging is designed to adequately protect products during transport, reducing the risk of damage and consequent unnecessary returns.

Efficient logistics management contributes to the reduction of transport-related emissions.

4. Social Responsibility and Working Conditions

We promote ethical and responsible practices throughout the supply chain.

We collaborate with partners who comply with labour, safety and fundamental human rights regulations, in accordance with applicable legislation.

We do not tolerate exploitation practices or working conditions that do not comply with legal standards.

5. Returns Management and Waste Reduction

In case of return, the customer may exercise their right within 14 days of receiving the order.

The return label is included inside the package at the time of delivery (the customer receives the shipping label for the return directly in the package).

Once the returned product has been received and checked, the refund is processed within 2–3 working days.

Through careful checking of returned products, we promote, where possible, the reintroduction of suitable items into the sales cycle, contributing to waste reduction.

The customer may request order cancellation within a maximum of 24 hours of purchase, provided the order has not yet been shipped.

6. Continuous Improvement

The sustainability policy is periodically reviewed in order to identify new opportunities for improvement and adaptation to regulatory and technological developments.

We are committed to promoting transparency and responsibility in our activities, encouraging sustainability-oriented behaviour both internally and towards business partners.

7. Contacts

For any information regarding this Sustainable Development Policy, please contact us via:

E-mail: info@bottegadeldivano.it
Telephone: +39 011 737116
Address: Via Magnano 3 C, 10149 Torino Turin, Italy
Service hours: Monday to Friday, from 9:00 AM to 4:00 PM
Service area: Italy